Privacy policy

Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Madal Bal d.o.o. collects, uses, and protects your personal information, as well as your rights under applicable data protection laws, including the GDPR.

This policy applies to:

  • our online store

  • physical retail locations

  • all other business activities within our company

2. Data Controller

The data controller responsible for your personal data is:

Madal Bal d.o.o.
Vetrinjska ulica 12
2000 Maribor, Slovenia

For any questions regarding your data, contact us at:
📧 shop@madalbal.si

3. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

a) Contractual processing (orders & purchases)

When you place an order, we use your data to:

  • process and complete your purchase

  • communicate order status

  • arrange delivery

  • process payments

  • handle complaints and returns

  • prevent fraud or misuse

Your contact and address details may be shared with delivery partners to complete your order.

b) Processing based on consent (marketing)

With your consent, we may send you:

  • general updates about our store

  • new product announcements

  • special offers and promotions

  • invitations to workshops and events

You can withdraw your consent at any time by contacting us at:
📧 shop@madalbal.si

We may use email marketing tools (e.g. Mailchimp) to analyze engagement with our emails.

4. Data Retention

We store personal data only as long as necessary:

  • Order-related data: up to 5 years

  • Marketing data: until consent is withdrawn

5. Your Rights

Under GDPR, you have the right to:

  • access your personal data

  • request correction of inaccurate data

  • request deletion (“right to be forgotten”)

  • restrict processing

  • object to processing

  • file a complaint with a supervisory authority

To exercise your rights, contact us at:
📧 shop@madalbal.si

We will respond within 1 month (in complex cases, this may be extended by up to 2 additional months).

6. Complaints

If you believe your data is being processed unlawfully, you may:

  • contact us directly at shop@madalbal.si

  • or file a complaint with your local data protection authority

7. Policy Validity

This Privacy Policy is published on our website and is effective from May 25, 2018.